Pamela Eyring, president of the Protocol School of Washington, cautions that an increasing reliance on artificial intelligence (AI) in the workplace may erode essential interpersonal skills necessary for successful client relationships and deal-making.
As companies integrate AI into their operations, Eyring emphasizes the need for employees to not only be tech-savvy but also to maintain their “power skills”—the abilities to communicate, listen, negotiate, and build connections. While AI can offer immediate answers and reduce friction in discussions, it cannot replace the nuance and depth of human interaction, which remain vital in the business environment.
Eyring warns that overdependence on AI could lead to diminished communication abilities, resulting in potential financial repercussions for businesses that neglect human interaction and relationship-building. Customers may become frustrated when they can’t connect with a person or when the technology fails to understand their needs.
To counteract these risks, Eyring advocates for a balanced approach where companies embrace AI while actively fostering interpersonal skills among employees. She notes that proper onboarding and clear communication of workplace expectations can help younger generations—often criticized for lacking social skills—understand and adapt to professional norms.
In summary, Eyring asserts that investing in interpersonal skills is crucial, stating, “Don’t let artificial intelligence replace our social intelligence. The best investment is in your people.”
