For Immediate Release: October 9, 2026
Contact: lpcpressoffice@lpc.nyc.gov, (212) 669-7938
LPC team recognized during National Customer Service Week for their work providing responsive, timely, and high-quality service to small businesses in landmark properties citywide.
(LPC’s Business Express Service Team from left to right: Elizabeth Fagan; Anu Khandal; Leanne Pollock; Roberto Ciliberto; Michelle Craren; Robert Watkins; Cory Scott Herrala; Caroline Kane Levy)
NEW YORK – Today, the New York City Landmarks Preservation Commission (LPC) announced that its Business Express Service team has received an Excellence in Customer Service Award from the Mayor’s Office of Operations. This award recognizes the team’s exceptional support in helping small businesses navigate the LPC permitting process, particularly during National Customer Service Week.
“Small businesses are essential to the vibrancy of New York City, especially in historic districts and landmark properties. Timely and reliable permitting is crucial for their success,” said Landmarks Preservation Commission Chair Lisa Kersavage. “As demand has grown, the Business Express team has been invaluable in providing responsive, personalized support to business owners across the city.”
“Our Business Express Service team offers one-on-one guidance through the permitting process, addressing everything from storefronts and signage to awnings, HVAC equipment, and accessibility improvements,” said LPC Director of Preservation Cory Herrala. “We help business owners understand the process and secure the permits necessary for their projects.”
Launched in 2022, LPC’s Business Express Service serves as a one-stop shop for business owners in landmark buildings and historic districts, providing dedicated support and focused application reviews to streamline the permitting process.
The Business Express team members receiving the Excellence in Customer Service Award include:
- Cory Scott Herrala
- Michelle Craren
- Caroline Kane Levy
- Leanne Pollock
- Brian Blazek
- Elizabeth Fagan
- Roberto Ciliberto
- Anu Khandal
- Fred Metzger
- Robert Watkins
This initiative aligns with LPC’s broader effort to enhance the permitting process, contributing to a nearly 390% increase in service demand over the past two years, supported by the online permitting portal, Portico.
For more information about LPC’s Business Express Service, visit LPC Business Express Service.
