Duck Creek Technologies, a leader in software solutions for the property and casualty insurance sector, has launched its innovative Agentic AI Platform. This platform empowers insurers to create, manage, and oversee AI agents throughout the entire insurance lifecycle.
In conjunction with this launch, Duck Creek Technologies has unveiled two initial applications developed on the platform: the Agentic Underwriting Workbench and Agentic First Notice of Loss (FNOL). These applications aim to enhance the speed, accuracy, and overall effectiveness of underwriting and claims processes.
The Agentic AI Platform effectively integrates data from insurance core systems with domain-relevant models and neuro-symbolic reasoning, facilitating AI agents’ operations within defined insurance workflows and settings.
For users of Duck Creek Technologies’ existing core systems, the platform utilizes current data, configurations, manuscripts, and APIs to embed intelligence into agent-led workflows. The company asserts that a combination of deterministic and probabilistic approaches leads to more reliable, controlled, and compliant outcomes.
Duck Creek Technologies describes the platform’s architecture as layered. The Agentic Intelligence layer focuses on an insurance-specific Model Context Repository, underpinned by generative AI models tailored to carriers, machine learning, and neuro-symbolic reasoning grounded in industry rules, knowledge graphs, and operational contexts.
The Agentic Orchestration layer functions as a central hub for creating and coordinating AI agents across various insurance scenarios, merging automation with autonomous operations and human supervision. Additionally, the AI Assurance layer is crafted to provide governance features, ensuring traceability, audit trails, monitoring, compliance controls, and cybersecurity, making AI actions understandable.
The AI Gateway layer operates as an open integration framework, incorporating a marketplace and registry that adheres to standard protocols like MCP and A2A, allowing integration of agents from Duck Creek Technologies, partners, and customers. Furthermore, the Clarity Data Foundation and Core Systems Integration layer connects directly to Duck Creek Technologies’ records systems, facilitating access to live policy, claims, billing, and risk data, while also enabling integration with external core systems.
This platform supports both embedded and headless deployment strategies, allowing insurers to seamlessly incorporate AI capabilities into their existing systems and workflows without sacrificing prior investments. Duck Creek Technologies emphasizes that this design enables organizations to expand their AI applications without being constrained to a single provider.
Hardeep Gulati, CEO of Duck Creek Technologies, remarked: “Agentic AI will transform the insurance industry, enabling carriers to transition from manual, fragmented processes to orchestrated, end-to-end decision-making frameworks that yield better results and foster continuous improvement.”
“Our Agentic Platform merges our expertise in core systems, unique insurance domain knowledge, and Agentic AI with neuro-symbolic reasoning to create agents that operate with full context, governance, traceability, and human involvement—allowing carriers to scale AI with assurance and trust.”
Initially, Duck Creek Technologies’ applications prioritize workflows in underwriting and claims. The Agentic Underwriting Workbench aims to enhance the submission-to-quote process by leveraging AI agents to receive, evaluate, and augment submissions in real-time. The company claims this approach enhances the prioritization of valuable opportunities, automates data collection, and generates decision-ready submissions, ultimately reducing turnaround times and improving risk assessment and underwriting capacity.
The Agentic First Notice of Loss (FNOL) application seeks to modernize claims intake by utilizing AI agents to coordinate interactions across digital, voice, and mobile channels. Duck Creek Technologies explains that this application captures, validates, and routes claims in real-time, enhancing data quality, lowering processing times, and reducing handling costs, while also improving the policyholder experience.
Developed with Google Cloud and powered by Gemini models, the FNOL application also introduces early-stage policy validation and fraud detection at the point of intake, facilitating faster and more accurate claims processing.
Duck Creek Technologies presents these applications as part of its broader agent-based strategy, focusing on moving from isolated task automation to coordinated workflows designed to boost efficiency, decision-making, and customer outcomes.
