Travel companies are optimistic about agentic commerce, but they appear unconcerned about the associated fraud risks, according to Accertify’s report on fraud-cyber convergence in the travel industry.
Key Findings:
-
Opportunities vs. Concerns:
- 92% of respondents see substantial opportunities in agentic commerce.
- Only 16% express significant concern about AI-related fraud risks.
-
Confidence in Fraud Management:
- Just 38% feel very confident about managing new fraud threats.
-
Common Threats:
- Bot and credential stuffing are highlighted as major threats, with 58% identifying it as a top concern.
- 72% are investing in login controls, and 64% in account change protections.
-
Perception of Fraud Teams:
- Two-thirds view fraud/security teams as cost centers focused on risk mitigation, with only 12% seeing them as revenue enablers.
The survey involved various sectors, including travel services, accommodations, and transportation, indicating a broad interest in addressing emerging threats while pursuing new opportunities.
