PlayStation has introduced a new policy addressing customer harassment directed at its employees, following backlash from gamers concerned about the company’s shift away from physical media by 2028 and the implications surrounding digital game ownership.
Key Aspects of the New Policy
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Restricting Support: The policy outlines that Sony reserves the right to restrict or suspend customer service if a potential threat to employee safety arises. The company will cooperate with law enforcement if necessary.
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Definition of Harassment: Sony specifies behaviors classified as harassment, which include:
- Persistent demands for compensation or apologies
- Abusive language, threats, and slander
- Discriminatory or sexual conduct
- Intimidating attitudes and unreasonable requests
- Unrelated requests or unwanted visits to company facilities
Objective
The aim is to foster a respectful environment for both customers and employees. Sony emphasizes that while it values customer feedback, threats to employee dignity and safety will not be tolerated.
For more detailed discussions and updates, you can join PlayStation’s official Discord server.
