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Delivering Tough Feedback That Yields Positive Outcomes

Here’s a summary of the article on giving effective feedback:

Get Better at: Giving Hard Feedback

Today’s Move

Instead of using the “compliment sandwich” method, adopt a three-step framework for providing feedback:

  1. Praise: Start with something positive the person is doing well.
  2. Directness: Address the specific issue directly.
  3. Suggestion: End with a clear suggestion for improvement.

Why It Works

Etiquette experts Daniel and Lizzie Post suggest that the traditional compliment sandwich may not be the best approach. Ending feedback with actionable suggestions aids in constructive criticism. A 2022 study found that people value honest feedback and often underestimate how much others desire it.

Try It Today

Set aside five minutes to jot down feedback you’re hesitant to share. Utilize the three-step framework to organize your thoughts, ensuring you conclude with a practical suggestion.

The Bottom Line

Honest feedback is appreciated, but it should provide guidance rather than mere criticism.

Source

The advice is based on insights from etiquette experts and research published by the American Psychological Association, emphasizing the importance of constructive feedback.

For more detailed information, you can refer to the articles linked in the original text.

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