Trip.Biz Launches Agent ONE at Transform 2026
Key Highlights:
- Launch of Agent ONE: A tool with four specialized agents designed to streamline the business travel lifecycle.
- Improved Efficiency: Aims to boost Online Booking Tool (OBT) usage and minimize travel program leakage globally.
Event Overview
SINGAPORE, Sept. 18, 2026 /PRNewswire/ — Trip.Biz, part of Trip.com Group, hosted 200 senior leaders at the Transform 2026 summit at the Mandarin Oriental, Singapore. The event aimed to challenge the notion that Asia Pacific’s travel management is too complex, unveiling the new Agent ONE AI tool.
Keynote Address
Trip.Biz CEO Tao Song, in his address titled “A New Day One for Business Travel,” emphasized simplicity and trust in future operations as the company expands globally. He noted the importance of local expertise in navigating the complex travel landscape.
Addressing Complexity in APAC Travel Management
Eugene Tan, General Manager for Southeast Asia, shared insights during his keynote, “Rethinking APAC as ONE.” He highlighted that the issue lies not in the region’s complexity, but rather in the existing travel models, stating, “Every model on the market today breaks somewhere.”
Three Structural Gaps Identified:
- Legacy Travel Management Companies (TMCs) provide local expertise but vary in standards.
- Digital-Only Platforms are efficient for routine bookings but fail during non-standard cases.
- Self-Managed Programs allow complete policy control but lack support systems.
Introducing Agent ONE
Agent ONE Features:
- Planning Agent: Simplifies the search experience by converting natural language requests into compliant recommendations.
- Booking Agent: Enhances booking efficiency, reducing average booking time significantly.
- Approval Agent: Automates low-risk approvals, decreasing wait times drastically.
- Insight Agent: Delivers quick analysis reports, identifying cost-saving opportunities that were previously hard to detect.
CEO Tao Song positioned Agent ONE as pivotal to enhancing user experience and boosting OBT adoption, asserting that “AI is how we go further.”
Conclusion
Trip.Biz positions the Agent ONE launch as a strategic initiative to merge local depth with global consistency, addressing travel complexities inherent in multinational operations. This innovative approach aims to redefine business travel management, ensuring a seamless, efficient, and trusted experience.
About Trip.Biz
Trip.Biz, a fast-growing digital-first TMC under Trip.com Group, focuses on providing comprehensive travel solutions that blend human-centric technology with extensive service offerings.
For more information, visit Trip.Biz.
