Building on a Trusted Foundation
In the world of global insurance brokerage, security is of utmost importance.
To enhance certain AI-driven workflows, Gallagher utilizes Microsoft Foundry, which ensures secure model execution and oversight. With its adaptable model selection, prompt engineering controls, and integrated compliance frameworks, Foundry empowers Gallagher to implement advanced AI capabilities in vital processes—translating these improvements into tangible business outcomes while upholding governance and accountability.
“We operate within a highly-regulated framework. It’s essential for us to have a secure, compliant platform that fosters innovation without jeopardizing governance,” asserts Patel.
Azure’s robust security measures, global scalability, and inherent compliance features enable Gallagher to broadly deploy AI while enforcing strict data boundaries across different regions.
Accelerating M&A Integration. Mergers and acquisitions are integral to Gallagher’s growth strategy, yet they involve managing vast amounts of unstructured data—from contracts and policy documents to operational and financial records. This is why Gallagher has invested heavily over the years to develop a solid, standardized data infrastructure. By applying secure AI tools on this foundation, Gallagher can analyze acquisition data more rapidly and consistently, facilitating thorough due diligence and smoother integration of newly acquired firms into core systems and workflows.
“We acquire approximately 30 to 40 firms each year. By leveraging AI tools, we can examine acquisition documents significantly faster, uncovering more opportunities,” confirms Bloom.
Enhanced Claims Summarization. Claims files typically contain numerous notes, requiring adjusters to manually sift through each one. With the implementation of AI-driven summarization, Gallagher can extract essential insights more efficiently while ensuring regulatory accuracy. “With Microsoft’s AI tools enhancing our claims summarization, what used to take an hour or two now takes mere seconds,” Bloom highlights.
Gaining a Competitive Edge through Speed. The ability to respond quickly can determine outcomes. Faster claims processing and streamlined underwriting analysis lead directly to improved win rates and enhanced client experiences.
David Gruzewski, SVP of Data, AI, and Architecture at Gallagher, emphasizes, “In many instances, the one who responds first is the one who wins. If we can quickly turn around quotes—especially in the middle market—it significantly influences our ability to secure business.”
