Florida Power & Light Company Offers Bill Credits for Seniors
Florida Power & Light Company (FPL) is providing bill credits to eligible seniors in need of assistance through their FPL Saving Steps program. Customers who received assistance from the Emergency Home Energy Assistance for the Elderly Program (EHEAP) within the last 24 months are eligible for a one-time $200 bill credit along with practical energy-saving education to help lower future energy bills.
Key Quotes:
- Dawn Nichols, VP of Customer Service at FPL: “We’re focused on making it easier for customers to get the help they need.”
- Josh Newby, CEO of the Council on Aging of West Florida: “FPL is not standing on the sidelines… they are putting resources directly toward meaningful relief.”
About FPL Saving Steps
The FPL Saving Steps program, available via the FPL Assistance Center, combines energy-saving education with a one-time $200 bill credit. It’s designed for a variety of households, including seniors and working families, and encourages those who may not qualify for government assistance to explore their options for support.
What is the FPL Assistance Center?
The FPL Assistance Center serves as a one-stop resource for customers seeking help with their bills and energy savings. It consolidates bill support options and local community resources for easier access.
Support for Customers Facing Hardships
For those experiencing temporary financial distress, the FPL Assistance Center highlights support options such as:
- Payment Extension: Extra time to pay bills.
- Federal Assistance: Programs like LIHEAP for income-qualified customers.
- FPL Care To Share: Emergency bill-payment assistance.
- Bill Extender: Extended payment due dates.
- Budget Billing: Helps manage monthly expenses by smoothing out bill fluctuations.
Additional Energy-Saving Programs
FPL also offers various programs to help customers save and better manage their energy use:
- FPL On Call: Offers bill credits for pausing certain appliances during peak demand.
- Energy Manager Tool: Provides personalized insights to manage energy use.
- Community Energy Saver Program: Access to energy-efficient home upgrades.
Connecting to Broader Support
The FPL Assistance Center also helps customers connect with essential resources beyond utility bills, including support for food and housing, particularly for seniors.
Customers can explore available programs and support options at FPL.com/Assistance.
About FPL
Florida Power & Light Company is the largest electric utility in the U.S., serving over 6 million customer accounts across Florida with a focus on reliability and low customer bills. FPL is a subsidiary of NextEra Energy, which is the largest energy infrastructure company in North America.
For more information, visit www.FPL.com.
