Introduction
As state and local governments across the United States aim to incorporate artificial intelligence into their daily operations, a leading technology provider that collaborates with these jurisdictions has unveiled six new AI tools. These innovations promise to enhance efficiency and effectiveness in governance.
New Developments from CivicPlus
The latest advancements come from CivicPlus, a company renowned for developing municipal websites. Beyond their primary offerings, CivicPlus provides a diverse array of government technology products and services, with these new AI features exemplifying their commitment to modern solutions.
As stated in a news release, these tools are designed to “reduce manual work, streamline workflows, and provide clearer operational insights.” The newly introduced tools include:
- CivicPlus Agent: An agent within the Civic Impact Platform that seamlessly integrates with CivicPlus products to respond to user inquiries.
- CivicPlus Athena: An agent located in the CivicPlus Staff Center designed to answer questions and enhance workflow efficiency.
- AI Content Advisor in Municipal Websites: Focuses on auditing and reporting related to answer engine optimization, search engine optimization, and content quality issues.
- AI Editing Assistant in Municipal Websites: Assists with content generation, improves writing quality, and helps summarize information.
- AI Editing Assistant in Agenda and Meeting Management: Provides real-time assistance in drafting, refining, and formatting agenda items and minutes.
- AI-Improved Category Search and Photo Analysis in SeeClickFix 311 CRM: Analyzes photo content to suggest appropriate service request categories.
Conclusion
CivicPlus emphasizes that its AI tools are built with “human-in-the-loop safeguards, strong privacy protections, explainable AI, and adaptability to evolving regulatory requirements.” These innovative tools are now accessible through the Civic Impact Platform and represent a significant step forward in the CivicPlus Intelligence roadmap.
