Coca-Cola Europacific Partners (CCEP) has introduced a new mobile app for its online customer portal, MyCCEP.com. This innovative digital solution serves as a comprehensive resource for thousands of customers, enhancing their interaction with the brand.
According to a recent survey, 72% of users report that MyCCEP.com contributes to business growth, and an impressive 79% believe it simplifies collaboration with CCEP[1]. With 38% of users expressing a desire for a mobile version to enhance their experience[2], CCEP has responded by launching an app that enables retailers to manage their soft drink selections on the go—anytime, anywhere.
The app retains all the familiar features of the MyCCEP platform, including online ordering, exclusive promotions, digital downloads, valuable insights, and informative training content. Additionally, it allows retailers to conveniently report equipment issues directly from their shop floors, optimizing their time spent serving customers.
While the MyCCEP app is poised to save time and streamline order management, CCEP is committed to enhancing it further. Additional app-exclusive updates will be introduced, offering new features and improved functionality aimed at simplifying business operations.
Eligible users can visit MyCCEP.com to learn more and access download links for the app.
Karen Yates-Hills, Vice-President of Field Sales GB at Coca-Cola Europacific Partners GB, stated: “The launch of the MyCCEP app marks an exciting advancement in our customer support efforts. It places the full potential of our user-friendly one-stop shop right at our customers’ fingertips, making it incredibly easy to do business with us, no matter where they are.
“This initiative is part of our ongoing commitment to investing in commercial technology—and a significant step toward becoming the world’s most digitized bottler. It aims to provide exceptional service and support our customers’ growth. I encourage all eligible customers to download the app today and experience the positive impact it can have on their business.”
[1] Voice of the Customer 2024, taken from 8,000+ customers participating
[2] Voice of the Customer 2024, taken from 8,000+ customers participating
Key Takeaways
- CCEP has launched a mobile app for its MyCCEP.com customer portal.
- 72% of users find MyCCEP.com beneficial for business growth.
- The mobile app allows retailers to manage their soft drinks inventory on the go.
- Features include online ordering, exclusive offers, and insights.
- The app streamlines the reporting of equipment issues from retail spaces.
- CCEP plans to roll out additional updates with more features.
- Users can visit MyCCEP.com for more information and app download links.
FAQ
What is the purpose of the MyCCEP app?
The MyCCEP app provides retailers with convenient access to manage orders, report issues, and explore business insights while on the move.
How does the app enhance the user experience?
The app allows retailers to access all the features of MyCCEP.com from their mobile devices, making it easier to collaborate with CCEP anytime and anywhere.
Are there any additional features planned for the app?
Yes, CCEP plans to introduce further updates and new tools to improve functionality and enhance the overall user experience.
How can eligible users download the app?
Eligible users can visit MyCCEP.com to find more information and download links for the app.
