Visa, a leader in processing electronic transactions amounting to trillions of dollars annually, has unveiled six innovative AI-driven tools designed to enhance dispute resolution for merchants, issuers, and acquirers. These enhancements aim to lower costs, curb fraud, and provide better visibility within the transaction process, as detailed in a recent announcement.
“When outdated technology cannot keep pace, fraud goes undetected,” stated Andrew Torre, President of Value-Added Services at Visa. “Our expanded suite of dispute services gives clients the visibility they need to focus on what matters most: serving customers, launching new products, and growing their businesses.”
With the new tools, merchants can resolve disputes more efficiently through the Visa Dispute Resolution Network, automate the representment process with the Visa Dispute Recovery Manager, and prevent unnecessary clashes using Order Insight and Compelling Evidence 3.0.
On the other hand, issuers and acquirers benefit from predictive insights via Dispute Intelligence, faster document analysis with the Dispute Doc Analyzer, and a cohesive dispute management process provided by the Visa Dispute Case Manager.
As the volume of disputes escalates and regulatory pressures increase, efficient dispute management has become crucial for businesses.
Companies that continue to rely on outdated, fragmented procedures may miss out on revenue and incur higher costs that could be mitigated by more streamlined solutions. This sentiment was echoed by Sam Abadir, Research Director for Risk, Compliance, and Financial Crime at IDC Financial Insights.
In 2025, Visa processed 106 million disputes globally, marking a 35% increase since 2019.
As per a report from Mastercard, the number of chargeback transactions across the industry is expected to reach approximately 324 million by 2028, underscoring the escalating challenges faced by payment networks. This report highlights the pressing nature of the issue.
The projected costs associated with ecommerce chargebacks soared to an estimated $33.8 billion in 2025 and are anticipated to rise to nearly $42 billion by 2028. An average disputed transaction incurs a cost of around $74 for merchants when considering associated fees and lost goods.
Moreover, according to the 2025 LexisNexis True Cost of Fraud Study, each $1 of fraud can cost businesses up to $5.75 in total operational and recovery expenses in the U.S. Such statistics shed light on the substantial impact of fraud on operations.
